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Business Value Reporting and Analytics: Avaya Operational Analyst
Avaya Operational Analyst speeds managerial decision-making through comprehensive data collection and reporting capabili Read more
Dec 11, 2009
silicon.com > White Papers > Servers and Server OS > Server Hardware
Avaya IQ - Building Upon the Strengths of CMS: Avaya IQ Delivers New Reporting and Analytics Capabilities to Give You Intelligence Into Your Contact Center Operations
Companies who use Avaya contact centers have long depended upon Call Management System (CMS) as an essential tool in man Read more
Aug 15, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
The Secrets of Capturing Value From Unified Communications
Unified Communications (UC) is now delivering consistently positive results through targeted implementations. Applicatio Read more
Aug 15, 2009
silicon.com > White Papers > IT Management > Business Functions
Resident Expert: Customer Service Throughout the Enterprise
The buzz about the term "Resident Expert System" comes from the value these secret agents deliver in increased customer Read more
Aug 15, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Lippis Report Issue 82: Securing Unified Communications Infrastructure
Late last summer the IP telephony industry accelerated its software focus with unified communications and Communications Read more
Aug 15, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Capture Value From Unified Communications
This white paper describes ways to make businesses communications more effective, changes should consider, and returns o Read more
Aug 15, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Avaya's Approach to Next Generation 911
This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center Read more
Aug 15, 2009
silicon.com > White Papers > Networking and Communications > Telecommunications
Secure Access Link
The new architecture eliminates the Avaya requirement for unfettered 24x7 accesses to customers' network equipment. Cust Read more
Aug 15, 2009
silicon.com > White Papers > IT Management > Business Functions
Proactive Outreach: Keeping Your Customers Happy and Your Costs Low
This white paper provides an overview of proactive customer service. By implementing new and innovative strategies, busi Read more
Aug 15, 2009
silicon.com > White Papers > Professions and Industries > Financial Services
Proactive Outreach: Keeping Your Patients Happy and Your Costs Low
Healthcare facilities are facing many of the same challenges and demands as other industries. As a Healthcare Provider i Read more
Aug 15, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
- Business Value Reporting and Analytics: Avaya Operational Analyst
- Avaya IQ - Building Upon the Strengths of CMS: Avaya IQ Delivers New Reporting and Analytics Capabilities to Give You Intelligence Into Your Contact Center Operations
- The Secrets of Capturing Value From Unified Communications
- Resident Expert: Customer Service Throughout the Enterprise
- Lippis Report Issue 82: Securing Unified Communications Infrastructure
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