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silicon.com > White Papers > IT Management > Business Functions
Resident Expert: Customer Service Throughout the Enterprise
The buzz about the term "Resident Expert System" comes from the value these secret agents deliver in increased customer Read more
Aug 15, 2009
silicon.com > White Papers > Servers and Server OS > Server Hardware
Avaya IQ - Building Upon the Strengths of CMS: Avaya IQ Delivers New Reporting and Analytics Capabilities to Give You Intelligence Into Your Contact Center Operations
Companies who use Avaya contact centers have long depended upon Call Management System (CMS) as an essential tool in man Read more
Aug 15, 2009
silicon.com > White Papers > IT Management > Business Functions
Reducing the Cost of Service Delivery to Retail Banking Customers: "Higher Performance at a Substantially Lower Cost"
This Avaya & IBM Thought Leadership Point of View is designed for retail banking executives with responsibility for cust Read more
Aug 7, 2009
silicon.com > White Papers > IT Management > Business Functions
Turning Facts Into Intelligence With Avaya IQ: How the Avaya IQ Data Model Provides a Platform for Harnessing Information in Your Contact Center
Avaya IQ is a new way of seeing contact center Conventional reporting is like watching a televised football game with a Read more
Aug 7, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
ELAT for BusinessPartners: Offer Definition for Authorized BusinessPartners NAR Only
This paper describes the offer to make ELAT (ExpertNet Lite Assessment Tool) available to Avaya BusinessPartners in NAR. Read more
Aug 7, 2009
silicon.com > White Papers > Professions and Industries > Education
Resolving the New Challenges of Crisis Response, Learning Experience and Higher Productivity
Higher education institutions today face significant issues which require a greater reliance on IT and communications fo Read more
Aug 7, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Application Notes for Configuring SIP Connectivity Between Avaya Voice Portal and Avaya Communication Manager Using Avaya SIP Enablement Services - Issue 1.0
This paper describe how to configure SIP connectivity between Avaya Voice Portal (VP) and Avaya Communication Manager us Read more
Aug 7, 2009
silicon.com > White Papers > IT Management > Business Functions
Is Your Self-Service Solution Self Serving?: Address the Impact of Market Pressures Now
Today's struggling economy has posed challenges to businesses and customers alike. Organizations must operate more effic Read more
Aug 7, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity Capability
Communications continuity is a vital part of business continuity planning that should be a high priority for business le Read more
Aug 7, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service - Moving Beyond "Flatten, Consolidate, Extend" Leveraging SIP and Open Standards
New technology and changing business drivers are leading organizations to take the next step in open standards architect Read more
Aug 7, 2009
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