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silicon.com > White Papers > IT Management > IT Infrastructure
The ISO/IEC 20000 Journey With Axios Systems
In its commitment to providing first class service to its customers, the Competition Commission's IT Services made the d Read more
May 17, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified Read more
May 17, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Axios Systems Gives Leaf a Safe Passage to ITIL
Leaf has enjoyed sweet success in the sugar confectionary industry for more than 100 years. Leaf needed to consolidate s Read more
May 17, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst
Northgate Information Solutions (IS) Limited, a leading Managed Service Provider (MSP), manages "Mission critical" servi Read more
May 17, 2009
silicon.com > White Papers
Business Service Management - The ITIL Way
Comprised of a comprehensive framework of approaches for achieving business success, ITIL helps organizations improve se Read more
Apr 29, 2009
silicon.com > White Papers > IT Management > User Satisfaction
ABN AMRO Asset Management Banks on IT Service Management
ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 b Read more
Jul 4, 2007
silicon.com > White Papers > IT Management > User Satisfaction
ITIL Version 3, The Future Is Here
ITIL's chief architect, Sharon Taylor, has authored the whitepaper to help the ITSM community understand the changes to Read more
May 31, 2007
silicon.com > White Papers
Consolidated Service Desk: The Reality
There is much hype around the term 'Consolidated Service Desk', but is a CSD myth or reality? Moving on from theory, thi Read more
Mar 24, 2006
silicon.com > White Papers
Return on Investment: Fact or Fairy Tale?
Return On Investment (ROI) is without doubt, an important tool in IT investment decision making. Organizations wishing t Read more
Mar 24, 2006
silicon.com > White Papers
Axios Systems Case Study: Xansa
Xansa is an international Business Process and IT Services Company, creating and delivering process and technology solut Read more
Mar 10, 2006
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Must read on silicon.com
- The ISO/IEC 20000 Journey With Axios Systems
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- Axios Systems Gives Leaf a Safe Passage to ITIL
- Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst
- Business Service Management - The ITIL Way
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