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silicon.com > White Papers > IT Management > IT Infrastructure
Service Level Management: Mastering Concepts & Strategies
Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs Read more
Aug 11, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer
In this webcast, Gene Kim and Kevin Behr will share the three years of research they have done, spanning hundreds of org Read more
Apr 3, 2008
silicon.com > White Papers > IT Management > IT Infrastructure
Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)
Basic to any Service Level Agreement (SLA) is the requirement to, actually measure the level of service that is being de Read more
Aug 14, 2007
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Activity-Based Costing and the Enterprise Cost Management Solution
Although many manufacturing and service companies have achieved numerous successes with initiatives in activity-based co Read more
Feb 25, 2004
silicon.com > White Papers > Enterprise Applications > CRM
Are All of Your Customers Profitable (To You)?
Some customers purchase a mix of relatively low margin products. After adding the "costs-to-serve" those customers apart Read more
Feb 25, 2004
silicon.com > White Papers > Enterprise Applications > CRM
Customer Profitability Information Just isn't Enough
Customer relationship management demands that one understands which customers create profits and those that destroy it. Read more
Feb 25, 2004
silicon.com > White Papers > Data Management > Data Tools
Activity-Based Costing and Predatory Pricing
The article emphasises on activity based costing (ABC). The assignment of indirect costs in a traditional costing system Read more
Feb 25, 2004
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Must read on silicon.com
- Service Level Management: Mastering Concepts & Strategies
- Twenty Service Level Management Metrics to Enable Corporate Governance: Questions IT Operations Should Be Able to Answer
- Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)
- Activity-Based Costing and the Enterprise Cost Management Solution
- Are All of Your Customers Profitable (To You)?
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