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silicon.com > White Papers > Servers and Server OS > Server Hardware
Innovation: Creating Business Value With Information Technology
This paper provides useful insight into how technology can be used to help solve business problems. It covers a broad ra Read more
Aug 30, 2009
silicon.com > White Papers > IT Management > User Satisfaction
BMC Service Desk Express
BMC Service Desk Express Integration Engine connects the BMC Service Desk Express environment to other IT systems and so Read more
Aug 30, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3
This paper of Step-by-Step Guide to Building a CDMB is an update of the original version, which was published in 2006. W Read more
Aug 30, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
BMC Atrium Discovery and Dependency Mapping Explained
IT organizations need to identify assets and how they are configured. Today's number of IT components, their configurati Read more
Aug 30, 2009
silicon.com > White Papers > Networking and Communications > Network Management
Exploiting IBM zIIP Processors to Reduce z/OS Monitoring Costs
The primary reason this is so attractive and cost-effective is not just the cheaper hardware, but also much cheaper soft Read more
Aug 30, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
How BSM Has Evolved to Meet the Needs of Today's CIO
Off late, BSM was introduced as an approach for managing IT from a business perspective. Today, it has become a reality Read more
Aug 30, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Implementing BMC Performance Assurance in a VMware Environment
With BMC Performance Assurance Suite for Virtual Servers, one can manage the performance of VMware ESX servers. A person Read more
Aug 14, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Streamlining Service Request Processes: A Key to Business Success
Service request management technology is evolving, giving employees the luxury of one-stop, online shopping for all the Read more
Aug 14, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management
Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by compan Read more
Aug 7, 2009
silicon.com > White Papers > Networking and Communications > Network Management
BMC Customer Support, an Investment in Business Success: Justifying the Cost of BMC Customer Support
It's the same story every budgeting cycle. Budget dollars are limited, so need to invest every dollar wisely and need to Read more
Aug 7, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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