- silicon.com
- White Papers
- Results
Latest White Papers
Showing results 1 to 10 of 30
Follow this topic: RSS
silicon.com > White Papers > IT Management > User Satisfaction
Productivity Gains from Making Remote Support Virtual
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbeli Read more
Mar 18, 2009
silicon.com > White Papers > Security > Security Administration
Supporting the New Reality of the Remote Workforce With Clientless Remote Computer Control
The new reality of the remote workforce poses many unknowns to the helpdesk. Ultimately, managers responsible for suppor Read more
Feb 21, 2009
silicon.com > White Papers > IT Management > IT Budgeting
Simplifying Support for IT Outsourcers
As an IT outsourcer, reductions in service costs are often built into contracts with one's clients. This is one reason c Read more
Feb 21, 2009
silicon.com > White Papers > Security > Intrusion - Tampering
Healthcare: Secure, Compliant Virtual Support
IT personnel in the healthcare industry are faced with the daily challenge of supporting technology for doctors and medi Read more
Feb 21, 2009
silicon.com > White Papers > Security > Security Administration
Make Compliance for Remote Computer Control Easier
To ensure the most protection from non-compliance liability, companies should keep regulated data inside. It is easier t Read more
Feb 21, 2009
silicon.com > White Papers > Security > Security Administration
Securing Support for Financial Services
Support organizations in the financial services industry encounter a number of barriers to providing support securely. N Read more
Feb 21, 2009
silicon.com > White Papers > IT Management > Business Functions
Enterprise Incident Resolution
Current support desk products enable help desks to track and monitor trouble tickets, but they rarely empower help desk Read more
Feb 13, 2009
silicon.com > White Papers > Security > Intrusion - Tampering
Making Virtual Support Secure
Ultimately support organizations can only secure what they can control. Bomgar helps to strengthen security by giving or Read more
Feb 13, 2009
silicon.com > White Papers > Desktops, Laptops and OS > Client System Hardware
South Florida Call Center Increases First Call Resolution by 70 Percent Using Appliance-Based Remote Desktop Support Solution
WechTECH deals with everything from corrupt drivers and application errors to faulty server connections and Active Direc Read more
Feb 10, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
IT Consultant Saves Nearly $300 Per Day Over Phone and On-Site Support With Remote Desktop Support Appliance
TLH Consulting, LLC provides support, IT oversight, web development, and web hosting to 12 clients ranging from 5 workst Read more
Feb 10, 2009
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7