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silicon.com > White Papers > Security > Intrusion - Tampering
Systems Integrator Becomes "Virtual IT Department" for Customers With Remote Desktop Support Appliance
Beringer serves over 1000 companies nationwide consisting of over 300 devices and servers and thousands of end users. Be Read more
Feb 10, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
IT Services Consolidated With Appliance-Based Remote Desktop Support Solution
The Salvation Army provides humanitarian aid around the world and has done so for more than 125 years. As part of that r Read more
Feb 10, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
State University Decreases Call Escalation by 80% Using Appliance-Based Remote Desktop Support Solution
Texas State University's IT team deals with support issues ranging from Microsoft Word issues to viruses and spyware. Up Read more
Feb 10, 2009
silicon.com > White Papers > Desktops, Laptops and OS > Client System Hardware
South Florida Call Center Increases First Call Resolution by 70 Percent Using Appliance-Based Remote Desktop Support Solution
WechTECH deals with everything from corrupt drivers and application errors to faulty server connections and Active Direc Read more
Feb 10, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
K-12 School District Increases Call-Handling Capacity From 5 to Over 80 Incidents Per Day Using Remote Desktop Support Appliance
Responsible for all things technology in a school district of 700 employees, 3,000 systems, and 10 sites throughout Mini Read more
Feb 10, 2009
silicon.com > White Papers > IT Management > Business Functions
Australian Financial Company Virtually Eliminates On-Site Support Visits Using Appliance-Based Remote Desktop Support Solution
Australian Finance Group (AFG), the largest third-party wholesaler of mortgages in Australia, processes an average of ov Read more
Feb 10, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
IT Service Provider Supports Traveling Customers Using Appliance-Based Remote Desktop Support Solution
For about 15 percent of the customers, they act as consultants to their IT department, advising them on IT issues. For t Read more
Feb 10, 2009
silicon.com > White Papers > IT Management > IT Budgeting
IT Outsourcer Makes Their Support Staff Virtual and Lowers Travel Costs With Remote Desktop Support Appliance
For 30 years, Information Technology, Inc. (ITI), a subsidiary of Fiserv, Inc., has provided technology solutions for th Read more
Feb 10, 2009
silicon.com > White Papers > Desktops, Laptops and OS > Client System Hardware
Medical Office Software Provider Alleviates Support Rep Frustration Using Appliance-Based Remote Desktop Support Tool
Antek HealthWare has been providing software solutions, including LabDAQ Laboratory Information Systems and DAQbilling P Read more
Feb 10, 2009
silicon.com > White Papers > IT Management > Business Functions
Networkstreaming Helps a Missions Organization Transcend Language Barriers With Remote Support
The IT department of Open Doors International provides strategic development of IT for the organization worldwide. This Read more
Feb 10, 2009
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