White Papers

Cisco IP Contact Center Solutions to Be Deployed by Cox Communications

Category: IT Management, Networking and Communications

Tags: ip, customer service, digital, time

Overview Cox serves its growing customer base through 19 contact centers across North America. Nearly 5,000 customer service agents provide sales, service and support for the company's video, high-speed Internet and digital voice offerings. Because the company is currently using traditional Time Division Multiplexing (TDM) technology, each contact center is dependent upon individual Automatic Call Distribution (ACD), Computer-Telephony Integration (CTI) and Interactive Voice Response (IVR) units. Cox Communications will standardize on Cisco Internet Protocol Contact Center (IPCC) solutions to provide customer service and support to its subscribers.

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Publisher: Cisco Systems
File Format: HTML
Date Published: Jun 7, 2006
Format: Case Studies
Topics: VoIP - IP Telephony, Customer Support Services

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