White Papers

Virgin Mobile USA, LLC Achieves Real-Time Customer Service With Intelligent Communications

Tags: usa, real-time, customer service, crm, applications

Overview Virgin Mobile USA realized early on that providing the best customer service in the industry would be vital to its success. Virgin Mobile's vision required applications that could support the delivery of a real-time experience at any time of day, across multiple channels. To realize its vision, Virgin Mobile needed a Customer Relationship Management (CRM) solution that would support easy self service over the Web and would allow customers to speak with knowledgeable, friendly customer service representatives who could resolve their inquiries in a single call. Virgin Mobile selected Siebel Communications as its CRM foundation.

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Publisher: Oracle
File Format: PDF
Date Published: Oct 6, 2006
Format: Case Studies
Topics: Customer Support Services

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