White Papers

Educational Product Distributor Replaces Eight Databases With One

Category: Data Management, IT Management

Overview Holmes Corporation (HC) helps the nation's premier associations meet the educational needs of their members by delivering first-rate educational products. HC's customer information was scattered across eight different GoldMine databases. Customer service performed redundant entry of data, sales people toggled among databases to find customer information, and lead sources were not easily tracked. With the help of Microsoft Business Solutions Gold Certified Partner, Olsen Thielen Technologies, HC replaced GoldMine with Microsoft CRM, consolidating its GoldMine databases into one Microsoft CRM database. Microsoft CRM (now part of Microsoft Dynamics) automatically imports and tracks leads from multiple Web sites.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Microsoft
File Format: WORD
Date Published: Jan 11, 2007
Format: Case Studies
Topics: Database Management, Customer Support Services

Similiar White Papers

The Definition of a Business Service for Customer Data Integration

With the rapid growth in interest in customer data integration (CDI) applications and service oriented architectures (SO

Publisher: IBM | Tags: applications, crm, data, data integration

Wipro Case Study: Prudential plc

Prudential, a financial services company faced the challenge was to realign product centric systems and create a custome

Publisher: Wipro | Tags: customer service, data, financial services, management, marketing, real-time, updates, wipro

IBM's Banking Data Warehouse and Basel II

Financial institutions are facing a series of related risk and compliance challenges. These include Basel II and IFRS/IA

Publisher: IBM | Tags: basel ii, capital, crm, data, ias, warehouse

Mercury Real User Monitor: Proactively Managing the User's Quality of Experience and Accelerating Time-to-Resolution

Learn how Mercury Real User Monitor gives IT organizations the tools they need to deliver an outstanding user experience

Publisher: Mercury Interactive

Credit Union Credits Citrix NetScaler for Flawless Online Banking

As the number of members using its Internet banking services crept upward, the Security Service Federal Credit Union (SS

Publisher: Citrix Systems | Tags: software

Microsoft White Papers

Guide to Creating and Configuring a Server Cluster under Windows Server 2003

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »