White Papers

BT Infonet Improves Order Management Efficiency and Customer Satisfaction

Tags: crm, management, applications, data

Overview Based in El Segundo, California, BT Infonet provides global data communications services to multinational corporations. Looking for a way to efficiently scale its business to keep pace with market growth, BT Infonet decided to automate the process used to manage orders for its global data communications services. Following an intensive evaluation of available solutions and interviews with Oracle [Siebel] customers, BT Infonet deployed "Wizard," an order management system powered by Oracle's Siebel Customer Relationship Management (CRM) applications, including Siebel Communications and Siebel Configurator.

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Publisher: Oracle
File Format: PDF
Date Published: Jan 23, 2007
Format: Case Studies
Topics: Customer Support Services

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