White Papers

Leading HR Administrator Boosts Customer Service Efforts With CRM Solution

Tags: new york, outsourced, payroll, hr, customer service, crm

Overview In highly competitive business environment, providing outstanding service remains the most effective method of retaining clients, keeping the competition at bay, and achieving continued business success. So, when Ambrose Employer Group, LLC, a New York City-based provider of outsourced human resource, payroll, and employee benefits administration services, sought to give its human resource specialists the tools they needed to provide superior client service, the company turned to Microsoft CRM (now part of Microsoft Dynamics). Ambrose deployed Microsoft CRM and Scribe Insight, and integrated both with the company's existing Lawson HR system. As a result, Ambrose is saving time and benefiting from additional access to powerful client information, enhanced reporting, and improved customer service.

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Publisher: Microsoft
File Format: WORD
Date Published: Jan 23, 2007
Format: Case Studies
Topics: Customer Support Services

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