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Florida's Hillsborough County Water Resource Services Selects Oracle Utilities Applications to Enhance Customer Service

Category: IT Management, Enterprise Applications

Overview Hillsborough County Water Resource Services wanted to offer new programs and services to their customers. Their customer base has nearly doubled since 1998. Hillsborough County Water Resource Services selected Oracle Utilities Customer Care and Billing and Oracle Utilities Customer Care and Billing Business Advisor to help improve service to its fast-growing customer base on Florida's West Coast. The new system will give them the flexibility to respond to customers' changing needs. The Oracle Utilities system will provide fast and comprehensive customer information to their call centers, where customer service representatives need to respond to a call volume that has increased more than 20 percent as of last year.

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Publisher: Oracle
File Format: HTML
Date Published: Mar 17, 2007
Format: Case Studies
Topics: Call Center - Contact, Business Management, Customer Support Services

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