White Papers

Benz travel case study: Nortel's cost-effective virtual contact centre solution enabled Benz Travel to develop an international operation with minimum risk whilst improving customer service levels.

Overview Using Nortel’s BCM solution, Benz Travel created a scalable, secure virtual contact centre solution that enabled the company to develop an international operation at minimum risk, whilst improving customer service.

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Publisher
Nortel
File Format
PDF
Date Published
Mar 23, 2007
Format
Case Studies
Topics
VoIP - IP Telephony, Telecom Services, Resources Mgmt., Customer Support Services

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