White Papers

Avaya Case Study: Vipnet D.O.O.

Overview Vipnet is the first private GSM operator in Croatia. In September 1998, Vipnet was granted concession of the second GSM network in Croatia and Vipnet's network started working in July 1999. As a new operator in the GSM space, Vipnet sought to provide a best-in-class customer experience through the deployment of state-of-the-art call routing and reporting. As a solution Vipnet chose an Avaya Contact Center Solution based on the Avaya Interaction Centre application for maximum customer segmentation capability, multimedia contact channels within the contact centre, IR pre-selection, and reporting capabilities that allowed better scheduling and management of workforce.

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Publisher
Avaya
File Format
PDF
Date Published
May 8, 2007
Format
Case Studies
Topics
GSM, Call Center - Contact, Customer Support Services

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