White Papers

Inspiring trust - Creating a secure and customer focused online travel portal

Overview At the company's inception, five years ago, the Internet was viewed in a somewhat sceptical way, and some customers were unwilling to make purchases online. Online security, especially at this time, was considered to be of primary importance to Opodo. Overcoming consumers fear of making purchases online was part of the mission of the Opodo brand, and building a strong feeling of trust and relaibility was key to the success of the portal.

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Publisher: Verisign
File Format: PDF
Date Published: Jun 18, 2007
Format: White Papers
Topics: Best Practices, Security Management, Customer Support Services

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