White Papers
British American Tobacco Improves Support and Reduces Costs With Its SAP-Certified Customer Competence Center
Category: IT Management, Enterprise Applications
Tags: erp
Overview In business for more than 100 years, British American Tobacco (BAT) is the world's most international tobacco group and the second largest tobacco group employing more than 85,000 people with factories in 66 countries. To ensure that they receive the best service possible, the company set up its own SAP-certified Customer Competence Center (CCC) to help users solve problems faster. This also helped the company reduce external consulting costs and enabled it to build a stronger partnership with SAP.
- Publisher
- SAP
- File Format
- Date Published
- Sep 13, 2007
- Format
- Case Studies
- Topics
- ERP, Customer Support Services
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