White Papers

U.K. Mental Health Trust Improves Knowledge Transfer With Technical Support Contract

Tags: it technicians, it support, nhs trust, nhs

Overview Leeds Mental Health Teaching NHS Trust wanted to transfer knowledge to its IT people to improve operational excellence and prepare to bid for NHS Foundation Trust status. The Trust replaced its disparate IT support contracts with Microsoft Services Premier Support, providing access to a dedicated Microsoft Technical Account Manager. As a result, the Trust has consolidated its IT assets, improved knowledge of Microsoft technologies, and provided better support for patient care. By automating daily tasks with the help of Microsoft Services, IT technicians have saved 200 work-hours a year, and managers have gained greater peace of mind about the stability of core IT systems.

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Publisher: Microsoft Tips
File Format: HTML
Date Published: Apr 23, 2008
Format: Case Studies
Topics: Customer Support Services

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