White Papers

MedPointe Pharmaceuticals Keeps Improving Customer Service and Worker Productivity With Good Technology

Category: IT Management, Networking and Communications

Tags: pharmaceuticals, sprint, real-time, customer service

Overview MedPointe is a specialty pharmaceutical company that develops, markets and sells branded prescription therapeutics in the areas of allergy/respiratory, neurology and cough/cold. In the competitive specialty pharmaceuticals market, MedPointe's mobile workers needed an edge to provide superior service to their customers and stay ahead of their rivals. The company deployed Good Mobile Messaging on multiple handhelds with service from Sprint and Cingular provides the wireless communications solution MedPointe needs for real-time e-mail, calendaring, contacts and Web access to improve customer service and stay one step ahead of the competition.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Motorola
File Format: PDF
Date Published: Jun 12, 2008
Format: Case Studies
Topics: Mobile - Wireless Communications, Customer Support Services

Similiar White Papers

How Russell Investment Group Delivers Wireless E-mail to a Distributed, Global Workforce

To better compete in the fast-paced world of investment management, Russell Investment Group sought an easy-to-use handh

Publisher: Palm | Tags: data, data security, financial services, it support, management, os, palm os, productivity, treo

Public Works Department Uses Smartphones to Improve Field Worker Efficiency

Read this case study to find out how Palmÿ® Treoÿ¿ smartphones are enabling Public Works field staff in California's

Publisher: Palm | Tags: data, tco, treo

Rogers Communications and HP: Wireless Mobile Workforce Innovations

This webcast shows how the leading wireless telecommunications company in Canada, works with HP outsourced support servi

Publisher: Hewlett-Packard (HP) | Tags: outsourced

Driving eBusiness adoption - an essential guide

The Internet has had a far-reaching impact on all companies, dramatically changing the way business is conducted globall

Publisher: Comergent Technologies | Tags: applications

Leverage SAP Investments with eBusiness To Reach Customers and Partners

Publisher: Comergent Technologies

Motorola White Papers

Nestle Malaysia Enhances Customer Service and Sales Performance With Motorola and NewsPage Mobility Solution

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »