White Papers

Customer Service: From Calls to Contacts

Category: IT Management, Enterprise Applications

Overview Providing superior customer service is the shared responsibility of everyone in the organization. The attendee of this webcast will learn how these technologies can enable to serve customers more quickly, more intelligently, and more efficiently. The attendee will discover how video is revolutionizing customer service in ways that might surprise people. The presenter shows how to give customers on-demand access to experts in the company to more quickly resolve problems or take advantage of special opportunities.

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Publisher: Cisco Systems
File Format: Webcast
Date Published: Dec 10, 2008
Format: Webcasts
Topics: Call Center - Contact, Customer Support Services

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