White Papers
EchoStar Dishes Out Speech Self-Service
Category: Software and Web Development, IT Management, Networking and Communications
Tags: digital television, customer service, digital, applications
Overview EchoStar Communications Corporation, also known as DISH Network, is the fastest-growing U.S. provider of advanced digital television services over the past five years. The company wanted to deliver world-class customer service and increase automation and reduce agent talk time. The challenge was to use speech self-service to reinforce company brand and reduce operational costs. In 2005, Intervoice worked with EchoStar to develop a strategy for deploying speech applications. EchoStar deployed Intervoice (VIP) platform for its flexible, scalable solution.
- Publisher
- Intervoice
- File Format
- Date Published
- Dec 19, 2008
- Format
- Case Studies
- Topics
- Voice Recognition, Scalability, Customer Support Services
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