White Papers

Prepaid, Self-Service Application Helps Increase Profitability While Enhancing the Customer Experience

Category: Software and Web Development, IT Management, Networking and Communications

Tags: at&t, voice recognition, cost savings, network

Overview Rogers AT&T Wireless needed technology that was reliable and capable of handling mass volumes to quickly result in efficiencies and cost savings for its prepaid offering. Additionally, the geographic diversity of the Rogers Wireless network across Canada and language-sensitive requirements, were factored into the decision-making process. Rogers AT&T Wireless implemented award-winning voice recognition technology to fully automate the self-service application to increase profitability while enhancing the customer experience.

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Publisher: Intervoice
File Format: PDF
Date Published: Dec 19, 2008
Format: Case Studies
Topics: Voice Recognition, Mobile - Wireless Communications, Customer Support Services

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