White Papers

Voter Alert Line Provides NBC News With Groundbreaking Solution for 2004 Election Coverage

Category: Software and Web Development, IT Management

Overview The 2000 U.S. presidential election was marked by controversies, recounts and allegations of voting irregularities. Responding to those events, and to the dramatic increase in voter registration for the 2004 presidential race, NBC News did something no other news organization had ever attempted. But to meet the unique demands of Election 2004, NBC needed a new way to connect and communicate with American voters. The Voter Alert Line application allowed NBC News to provide groundbreaking reporting on voter issues in the 2004 presidential election. The reliability and flexibility inherent in the Intervoice platform are paramount in powering increased call volumes and real-time reporting associated with the exciting new Voter Alert Line application.

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Publisher: Intervoice
File Format: PDF
Date Published: Dec 19, 2008
Format: Case Studies
Topics: Voice Recognition, Customer Support Services

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