White Papers

Banco Comafi Banks on Progress SOA Integration Technologies for Superior Customer Service

Category: Software and Web Development, IT Management

Overview As a universal commercial bank, Banco Comafioperates in all banking sectors: retail, corporate, investment, small businesses, foreign trade, trading and treasury and trust funds. The bank was unable to meet the needs of its customers and at a competitive disadvantage due to a lack of integration across the bank's systems and with those of its partners. Using a Service-Oriented Architecture (SOA) and leveraging Progress OpenEdge and Progress Sonic ESB, the bank has enabled seamless integration between its own systems and outsourcer services. OpenEdge coupled with Sonic provides a highly scalable environment to deliver connectivity, management capabilities, reliability, and comprehensive security for its business-critical communications.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Progress Software
File Format: PDF
Date Published: Dec 24, 2008
Format: Case Studies
Topics: Service-Oriented Architecture, Customer Support Services

Similiar White Papers

SOA Case Study: Agility in Practice

As boundaries within and between enterprises become increasingly permeable, there is a greater need for information flow

Publisher: Open Group | Tags: applications, jericho forum, soa, software, software applications

The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise

Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform c

Publisher: Avaya | Tags: customer service, sip, soa

High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live

JBMRA¿Sperry Van Ness Institutional (JBMRA) specializes in the marketing of high-end real estate properties in the Unit

Publisher: Microsoft | Tags: crm, data, excel, marketing, office

From Call Routing to Real Time Customer Success

With a single set of queues, one set of routing rules, a universal analyst interface, & integrated analytics, web-based

Publisher: WebEx Communications | Tags: email, time

Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction

Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Or

Publisher: Oracle | Tags: applications, crm, data, real-time

Progress Software White Papers

Contract Management: A Question of Trust

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »