White Papers
NetworkStreaming Enhances Support of a Software Provider's Existing Customers and Prospects
Overview SchoolDESX Technologies provides education professionals with database software tools to manage students, teachers, and facilities as well as accountability needs of the education setting. SchoolDESX Technologies had a goal to more efficiently reach a large part of their target market while also lowering travel costs. In order to do this, they needed to conduct online demonstrations of the application to prospective customers. To support existing customers, the company also wanted a way to provide immediate remote online technical support in a secure method. SchoolDESX Technologies needed to reduce delays in response time to their customers' technical problems. SchoolDESX Technologies discovered that NetworkStreaming could meet their needs. The PresentationDesk features of the NetworkStreaming solution solved the problem of the online sales demonstration.
- Publisher
- Bomgar
- File Format
- Date Published
- Feb 10, 2009
- Format
- Case Studies
- Topics
- Remote Access - RA Servers, Database Management, Customer Support Services
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Publisher: Bomgar
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