White Papers

Technical Support Centre

Overview The client faced a challenge in providing prompt technical support to its customers on account of a rapid demand for their solutions. There was a serious need to strengthen the technical support services. The companies using this product had their own systems and issues like integration and real time availability. The technical support team had to have both technical and functional skills. Blue Star Infotech (BSI), with its mature Travel and Hospitality practice, was able to provide both. The Technical Support cell was setup at BSI's Offshore Centers and delivered the requisite services across different timezones. The cell takes complete call management ownership for level 1 and 2 support.

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Publisher: BLUE STAR INFOTECH
File Format: PDF
Date Published: Mar 4, 2009
Format: Case Studies
Topics: Customer Support Services

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