White Papers

Develop Customer Experience Leadership Through Transformed Customer Service Operations

Category: Data Management, IT Management

Overview Customer experience leadership is the next battlefield for Communications Service Providers (CSP) considering converged services. To be successful, organizations must integrate knowledge scattered among disparate functional and operational units and deliver best-in-class customer support for converged IP-based services. CSPs must also introduce proactive and predictive capabilities for customer experience differentiation.

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Publisher: Infosys Technologies
File Format: PDF
Date Published: Mar 14, 2009
Format: White Papers
Topics: Knowledge and Data Management, Customer Support Services

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