White Papers

IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management

Tags: business service management, service management, asset management, itil, database, management

Overview Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT services with their overall business goals. This Forrester Research report outlines the benefits of BSM and explains why companies must invest in three essential building blocks before they can realistically expect to see gains through their BSM initiatives. These building blocks include:

An accurate IT asset management system
Adherence to ITIL best practices
Implementation of a configuration management database (CMDB) architecture

Download the paper to learn why Forrester predicts that BSM initiatives will fail if organizations don't make the necessary investments in these essential BSM building blocks.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: FrontRange Solutions
File Format: PDF
Date Published: Mar 18, 2009
Format: White Papers
Topics: ITIL, Sales - Marketing, Procurement - Purchasing, Strategic Planning, Resources Mgmt., Customer Support Services

FrontRange Solutions White Papers

Forrester Question & Answer: Assessing SOX's Impact on IT

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »