White Papers

Egg Chooses CDC Respond to Help Improve Its Customer Feedback Management

Category: IT Management, Enterprise Applications

Overview Online bank Egg launched in October 1998 and aims to revolutionize customers' experiences of financial services with a new and modern approach to banking. At launch, Egg received a high volume of customer complaints and feedback and the company created innovative ways to capture and record these. Egg recognized that it required a unified solution to capture customer complaints. It chose CDC Respond because it is flexible, simple to use and easy to upgrade and update. Respond's CenterPoint and browser-based application were made available to all customer-facing associates in the call center to capture complaints and feedback.

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Publisher: CDC Software
File Format: PDF
Date Published: Apr 30, 2009
Format: Case Studies
Topics: CRM Software, Customer Support Services

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