White Papers

Hitachi Electronics Services Cuts IT Expenditure by US$16 Million

Category: IT Management, Enterprise Applications

Tags: service management, crm, infrastructure, management, data

Overview Hitachi Electronics Services Co. wanted to strengthen field service management and provide integrated client support and replace disparate IT infrastructure with a single platform. The challenge was to integrate clients' 'Fix and repair' data to produce a complete history of maintenance work, which would assist engineers to deliver informed service and maintain cost-competitiveness and reduce costs by making better use of field engineers. Hitachi Electronics Services Co. lowered IT expenditure by US$16 million (Â¥1.5 billion) by replacing disparate systems with an integrated field service management platform based on Oracle Field Service and leveraged by 4,000 users to dispatch and track the progress of client jobs.

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Publisher: Oracle
File Format: PDF
Date Published: Apr 30, 2009
Format: Case Studies
Topics: CRM Software, Customer Support Services

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