White Papers

Travelsphere Streamlines Customer Feedback Handling With CDC Respond

Category: IT Management, Enterprise Applications

Tags: paris, uk, crm, software, management, data

Overview Travelsphere is a privately owned, direct sell tour operator. The company specializes in escorted tours offering everything from a Paris weekend to a 30- day round-the-world extravaganza. As the largest provider of escorted tours in the UK, Travelsphere takes in the region of 200,000 people away each year. Travelsphere invested in CDC Respond's enterprise complaints and feedback management software and has integrated the solution with its reservation system to reduce the need for re-keying customer information and to ensure complete visibility of data for all customer handling staff.

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Publisher: CDC Software
File Format: PDF
Date Published: Apr 30, 2009
Format: Case Studies
Topics: CRM Software, Customer Support Services

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