White Papers

Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction

Overview Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer self-service and consolidate Oracle Web Center Portal with an Enterprise 2.0 foundation for the deployment of additional functionality. The challenge was to implement a flexible system that provides a clear view of customers and helps improve the customer experience and provide comprehensive, accurate, and real-time analytics. Wind River Systems, Inc. worked with Oracle Consulting to effectively manage customer record integrity with a single source of truth - avoiding customer entry duplicates and synchronizing customer data between systems.

Download White Paper

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher
Oracle
File Format
PDF
Date Published
Apr 30, 2009
Format
Case Studies
Topics
Service-Oriented Architecture, CRM Software, Customer Support Services

Similiar White Papers

High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live

High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live

JBMRA¿Sperry Van Ness Institutional (JBMRA) specializes in the marketing of high-end real estate properties in the Unit

Publisher: Microsoft  |  Tags: crm, data, excel, marketing, office

The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise

The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise

Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform c

Publisher: Avaya  |  Tags: customer service, sip, soa

Oracle White Papers

A Taxonomy of the Linux Network Stack

A Taxonomy of the Linux Network Stack

This paper tries to give readers not familiar with the Linux network stack a gentle introduction to the fundamental conc

Publisher: Oracle  |  Tags: data, ip, kernel, linux, network

GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND

GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND

Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functiona

Publisher: Oracle  |  Tags: crm

Oracle Forms 10g - Forms Look and Feel

Oracle Forms 10g - Forms Look and Feel

Oracle Forms application have traditionally behaved as, and looked like, desktop applications. Even when Oracle Forms ap

Publisher: Oracle  |  Tags: applications, css

Oracle Blends Managed Services With OnDemand Pricing

Oracle Blends Managed Services With OnDemand Pricing

Growing businesses are increasingly realising that Managed Services offer a scalable, flexible route forward. This white

Publisher: Oracle

Ten Things to Know About Grid Computing on Windows

Ten Things to Know About Grid Computing on Windows

This Oracle whitepaper offers insights into Oracle Grid.A grid allows a business to add capacity, cheaply, whenever it i

Publisher: Oracle  |  Tags: application server, computing, database, server