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Improving Customer Support Productivity - A WorldTelemetry Case Study

Category: Software and Web Development, IT Management

Tags: productivity, asset management, software, management, data

Overview WorldTelemetry's asset management solution combines a powerful Business Intelligence software application, user-friendly Web Interface and unique, intrinsically safe wireless monitoring technologies. To keep up with their 40+ Customer Support calls per day, WorldTelemetry needed a Customer Service and Support solution that provided easy access to their customer's data. They needed to find out who was calling in for support, why they were calling, and which customers had more needs. In addition, they wanted to be proactive and see trends in reported problems. The solution they chose would also need to be easy to install and not require much integration. Since WorldTelemetry turned to PhaseWare and began using Tracker and Event Engine products, they have seen a significant improvement in productivity.

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Publisher: PhaseWare
File Format: PDF
Date Published: May 1, 2009
Format: Case Studies
Topics: Software Engineering, Customer Support Services

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