White Papers

Epicor Software Case Study: Visioneer, Inc.

Category: Software and Web Development, IT Management

Overview A world-class developer of intelligent imaging solutions, Visioneer provides its customers with faster and easier solutions for capturing documents and photographs. Faced with the challenge of an increasingly competitive market, Visioneer devised an innovative support strategy to differentiate them. The strategy involved bringing its entire customer service and technical support teams in-house and would require implementing a highly-flexible and capable support solution with self-service capabilities. Visioneer looked at solutions from Siebel, Remedy, Clarify, and others and determined that Epicor's Clientele Customer Support and Self-Service Portal solutions offered the best cost for performance and speed to integration.

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Publisher: Epicor Software
File Format: PDF
Date Published: May 30, 2009
Format: Case Studies
Topics: Portals, Customer Support Services

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