White Papers
Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade
Category: Data Management, IT Management
Tags: third-generation, service management, itil, change management, customer service, time, software, management
Overview H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads by upgrading service management processes. H3G developed a service management roadmap and - based on the roadmap - implemented configuration management and change management processes, supported by HP Service Manager software.
- Publisher
- Hewlett-Packard (HP)
- File Format
- Date Published
- Jun 12, 2009
- Format
- Case Studies
- Topics
- ITIL, Database Management, Customer Support Services
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