White Papers

Customer Support: One Size Does Not Fit All

Category: IT Management, Enterprise Applications

Overview BSM solutions have become an integral part of the IT infrastructure fabric. They are as critical to the business as the business services they support. Consequently, one needs to ensure that solutions are maintained at optimum levels and that IT staff is able to leverage them to gain full value. Many organizations do not have sufficient resources in house to fully support their BSM solutions. Even if they do, there is usually a desire to free up in-house support personnel from routine, but essential, tasks so they can pursue more strategic endeavors. These organizations are turning to vendors for more help in the form of premier support.

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Publisher: BMC Software
File Format: PDF
Date Published: Aug 7, 2009
Format: White Papers
Topics: Business Management, Resources Mgmt., Customer Support Services

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