White Papers

eCare: Hands-On Customer Support

Category: IT Management, Enterprise Applications

Overview No matter what the industry, businesses are realizing that one of the quickest and most effective ways to strengthen their business is to treat their customer base like the valuable asset it is. The competition for customers in every industry is fiercer than ever, as loyal customers are expensive to acquire and easy to lose. Ten years ago, only a few people might have recognized the expression "Customer Churn." Today, almost everyone knows what it means, and a growing number of decision-makers can quote average churn figures for their industry, if not their own business. Companies are more willing to invest in CRM tools and infrastructure, but with that increased focus comes increased accountability. The pressure on customer contact centers to improve service quality is higher than ever before.

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Publisher: Motorola
File Format: PDF
Date Published: Aug 15, 2009
Format: White Papers
Topics: CRM Software, Customer Support Services

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