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silicon.com > White Papers > Networking and Communications > Telecommunications
It's Time To Review ¿ And Renew ¿ Your Telecommuting Policy
There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how imp Read more
Dec 14, 2009
silicon.com > White Papers > IT Management > Business Functions
Delivering a "Wow" Customer Experience
In today's environment, companies can't just compete on price and product. They must also deliver a great customer exper Read more
Dec 4, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > Business Functions
Empowerment as a Growth Strategy
There is a strong technology element to employee empowerment. All levels of management and customer-facing employees nee Read more
Dec 1, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Differentiate Your Company with Complete CRM
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and use Read more
Dec 1, 2009
silicon.com > White Papers > IT Management > Business Functions
Create Enduring Customer Relationships
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must Read more
Dec 1, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Best Practices in the Call Center: A Customer Touch-Point Methodology
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your sel Read more
Dec 1, 2009
silicon.com > White Papers > IT Management > Business Functions
The Top 5 Challenges in Processing Customer Orders
View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Read more
Nov 23, 2009
silicon.com > White Papers > IT Management > Business Functions
The Issue: Defining Next Generation Contact Center Strategies
Contact centers are a mission-critical component of any organization's operations regardless of whether they serve custo Read more
Nov 20, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Challenging the economic downturn
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone Read more
Nov 19, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
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