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silicon.com > White Papers > IT Management > Business Functions
New Contact Center Improves Service Boosts Efficiencies and Reduces Costs
FranklinCovey is widely regarded as the global leader in productivity tools and effectiveness training - from its Frankl Read more
Nov 19, 2009
silicon.com > White Papers > Networking and Communications > Network Management
See Through Your Systems Complexity
IBM Tivoli Monitoring is a powerful solution designed to consolidate and simplify systems monitoring and management acro Read more
Nov 17, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
Contact Centres: Optimum service at optimum cost
Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs Read more
Nov 17, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Wireless Devices in Call Centers - Data Theft and Standards/Legal Compliance Risks
This paper identifies the potential standards and legal violations, as well as the security challenges, of companies tha Read more
Nov 14, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
From Voice over IP to Unified Communications: Simplify System Management
Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platfo Read more
Nov 11, 2009
silicon.com > White Papers > IT Management > Business Functions
Who are my best customers?
You want to know more about all your customers¿from the best to the worst. That's because planning and implementing suc Read more
Nov 3, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
The Top 10 Secrets to Using Data Mining to Succeed at CRM
Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This Read more
Nov 3, 2009
silicon.com > White Papers > IT Management > IT Budgeting
Improving the Links Between IT and Consumer Service
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are pr Read more
Oct 29, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accu Read more
Oct 28, 2009
silicon.com > White Papers > IT Management > Business Functions
Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow
Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attrac Read more
Oct 28, 2009
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