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silicon.com > White Papers > IT Management > Business Functions
Using Emotional Intelligence in the Technical Professions
In this On Demand Web Seminar, Dr. Edrie Greer, presents an overview of Emotional Intelligence (EI) and how you can use Read more
Nov 25, 2009
silicon.com > White Papers > Enterprise Applications > Workflow Management
What Is Formal Project Management and Who Needs It?
Over the past 15 years, project management as a profession has migrated from construction and manufacturing into virtual Read more
Nov 25, 2009
silicon.com > White Papers > Professions and Industries > Homeland Security
Mastering New Challenges in Text Analytics
It's no secret that the world has seen an explosion of information in the past 15 years, an explosion that experts predi Read more
Nov 3, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
The True Value of Learning
Yogi Berra, that paragon of word manipulation, exposition and baseball, is often quoted as saying, "The future ain't wha Read more
Oct 29, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
From fear to value; CIO strategies for propelling business through the economic crisis
Your aspiration: As a Chief Information Officer, drive change, innovation and efficiency to help build a smarter enterpr Read more
Oct 27, 2009
silicon.com > White Papers > Software and Web Development > E-commerce - E-Business
Measuring the Business Impact of Support
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured ¿ despite th Read more
Oct 22, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
How can today's CIO make the biggest impact on their organization? Learn more here
We listened to more than 2500 CIOs worldwide, including 158 CIOs from midsize firms. Those discussions showed us the de Read more
Oct 22, 2009
silicon.com > White Papers > IT Management > User Satisfaction
11 Questions Every CIO Should Ask Their IT Manager
Every business is looking for ways to be more efficient. You know information technology is critical ¿ you can't be in Read more
Sep 16, 2009
silicon.com > White Papers > Professions and Industries > IT Professionals
Cisco CatOS Command Charts
Becoming proficient with Cisco equipment means remembering a whole new set of commands. These command charts give you a Read more
Sep 16, 2009
silicon.com > White Papers > Professions and Industries > Education
Informal Learning: Extending the Impact of Enterprise Ideas and Information
A conversation with Jay Cross, author of Informal Learning: Rediscovering the Natural Pathways that Inspire Innovation a Read more
Aug 5, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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