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silicon.com > White Papers > IT Management > IT Infrastructure
Strangers (or Customers) Share Their Experience with IBM Service Management
IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you Read more
Sep 11, 2009
silicon.com > White Papers > Security > Security Administration
Chemtronics Biomedical Engineering Relies on HP to Increase Service Management Effectiveness
Established in 1978, Chemtronics Biomedical Engineering (Chemtronics) provides full contract maintenance of life support Read more
Jun 22, 2009
silicon.com > White Papers > Software and Web Development > E-commerce - E-Business
It's a Matter of Trust: When the Customer Relationship is Everything, Businesses Bank on SSL Solutions
For large companies, protecting their clients and their assets is a huge responsibility. Whether actually a victim, mos Read more
Jun 5, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Axios Systems Gives Leaf a Safe Passage to ITIL
Leaf has enjoyed sweet success in the sugar confectionary industry for more than 100 years. Leaf needed to consolidate s Read more
May 17, 2009
silicon.com > White Papers > Security > Intrusion - Tampering
HIPAA Compliance & Certification Case Study: HealthSouth - Healthcare
This case study discusses the success of HealthSouth's use of McAfee Preventsys security risk management solutions for a Read more
Mar 18, 2009
silicon.com > White Papers > Security > Security Administration
The quest to achieve best practices in healthcare information security
IBM conducted an in-depth assessment to identify vulnerabilities in North Carolina's New Hanover Health Network's inform Read more
Mar 18, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Transportation Incident Management: Using 3D Virtual Worlds to Train First Responders
The I-95 Corridor Coalition, representing agencies at all levels of government in the 15 states through which I-95 passe Read more
Mar 10, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Skellerup Industries Streamlines Supply Chain, Deploys Best Practice With Integrated System
Skellerup Industries - the principal company of NZ Stock Exchange-listed Skellerup Holdings - is a manufacturer and dist Read more
Oct 11, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Commitment to IT Best Practice
London Business School is one of the world's top-ranked management education establishments, rated by The Financial Time Read more
Sep 2, 2008
silicon.com > White Papers > Security > Security Administration
Salesforce.com Helped Customers Succeed and Gained Brand Loyalty Using Macromedia Breeze to Deliver Best Practices Presentations
Salesforce.com is the world leader in on-demand Customer Relationship Management (CRM) services. They wanted to reach cu Read more
Jul 18, 2008
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The Value of Location Intelligence in the Communications Industry
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
- Strangers (or Customers) Share Their Experience with IBM Service Management
- Chemtronics Biomedical Engineering Relies on HP to Increase Service Management Effectiveness
- It's a Matter of Trust: When the Customer Relationship is Everything, Businesses Bank on SSL Solutions
- Axios Systems Gives Leaf a Safe Passage to ITIL
- HIPAA Compliance & Certification Case Study: HealthSouth - Healthcare
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