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silicon.com > White Papers > Enterprise Applications > Customer Management
BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > Business Functions
New Contact Center Improves Service Boosts Efficiencies and Reduces Costs
FranklinCovey is widely regarded as the global leader in productivity tools and effectiveness training - from its Frankl Read more
Nov 19, 2009
silicon.com > White Papers > IT Management > Business Functions
Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM Read more
Oct 28, 2009
silicon.com > White Papers > IT Management > Business Functions
Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operation Read more
Oct 28, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Teachers Association Turns to Centralized Data Repository to Improve Member Service
The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the i Read more
Oct 28, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's e Read more
Oct 28, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries Read more
Oct 28, 2009
silicon.com > White Papers > IT Management > Business Functions
Business Success - Microsoft Dynamics CRM Online Customer Showcase
Read the following stories to see how businesses have achieved consistent and measureable improvement in their everyday Read more
Oct 28, 2009
silicon.com > White Papers > IT Management > Business Functions
TORO National Support Network
TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve Read more
Oct 5, 2009
silicon.com > White Papers > IT Management > Business Functions
Sabre Holdings Increases Customer Insight and Service Efficiency in Its Sabre Travel Network Business Unit
Sabre Holdings wanted to create a single repository of accurate and up-to-date customer information to improve sales and Read more
Oct 1, 2009
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The Value of Location Intelligence in the Communications Industry
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
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Must read on silicon.com
- BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
- New Contact Center Improves Service Boosts Efficiencies and Reduces Costs
- Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
- Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
- Teachers Association Turns to Centralized Data Repository to Improve Member Service
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