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silicon.com > White Papers > Enterprise Applications > CRM
Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
National Australia Bank (the National) wanted to provide all departments with a single, consistent view of customer info Read more
Jun 17, 2008
silicon.com > White Papers > IT Management > Business Functions
Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base
Alcatel executives determined that if the company were to compete - and excel - in a dramatically different telecommunic Read more
Jun 26, 2007
silicon.com > White Papers > IT Management > Business Functions
Providing Value to Customers at Caterpillar Inc.
Caterpillar Inc., sought to better determine customer demand by leveraging the Internet. Using i2 Demand Chain Managemen Read more
Jun 25, 2007
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
PeopleSoft Case Study: PepsiAmericas Corporation
As a company with 365,000 customers and increasing demand for its products, PepsiAmericas was looking for a customer rel Read more
Mar 5, 2005
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Innovating Human Capital Management With the Employee Interaction Center Based on SAP Software
The client is Siemens AG based in Germany. The key challenge was to improve the quality and efficiency of human resource Read more
Jan 7, 2005
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Deloitte Improves Opportunity Management With Siebel Sales
Deloitte provides strategy, operations, technology, and outsourcing consulting services for clients worldwide. The compa Read more
Dec 11, 2004
silicon.com > White Papers > Enterprise Applications > Customer Management
Quality Service Through Call Center Transformation
Bank of Ireland Group provides a broad range of financial services in Ireland to the personal, commercial, industrial, a Read more
Dec 10, 2004
silicon.com > White Papers > Enterprise Applications > CRM
France Telecom Streamlines Service and Increases Competitiveness With PeopleSoft CRM
With increasing competition nipping at its heels, France Telecom began searching for a solution that would help it retai Read more
Oct 21, 2004
silicon.com > White Papers > Enterprise Applications > CRM
Siebel ePharma Handheld Keeps Schering France in Touch with Its Customers
Schering AG is a research-based pharmaceutical company. To ensure continued success in the highly competitive market for Read more
Mar 4, 2004
silicon.com > White Papers > Enterprise Applications > Customer Management
Boehringer Ingelheim (Canada) Ltd. Is Boosting Sales Call Productivity with Siebel Pharma
A leader in the market for respiratory products, Boehringer Ingelheim (Canada) Ltd. (BICL) recognized in late 2000 that Read more
Feb 25, 2004
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Must read on silicon.com
- Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
- Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base
- Providing Value to Customers at Caterpillar Inc.
- PeopleSoft Case Study: PepsiAmericas Corporation
- Innovating Human Capital Management With the Employee Interaction Center Based on SAP Software
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