Latest Customer Support Services Case Studies

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silicon.com > White Papers > IT Management > Business Functions

Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM

Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM

Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communitie Read more

Dec 3, 2009

silicon.com > White Papers > Networking and Communications > Network Management

Texas Instruments Gains Technical Acumen and Boosts Scalability of Customer Solution

Texas Instruments Gains Technical Acumen and Boosts Scalability of Customer Solution

Texas Instruments needed to improve the performance of a key order-taking solution used by engineering customers. The co Read more

Dec 3, 2009

silicon.com > White Papers > Enterprise Applications > Customer Management

Koninklijke Vopak Standardizes Customer Management to Better Understand and Serve Its Customers

Koninklijke Vopak Standardizes Customer Management to Better Understand and Serve Its Customers

Koninklijke Vopak wanted to create a standardized customer experience for companies using Vopak services across multiple Read more

Dec 3, 2009

silicon.com > White Papers > IT Management > Business Functions

TDC Saves $700,000 Annually With Microsoft Customer Care Framework

TDC Saves $700,000 Annually With Microsoft Customer Care Framework

TDC found that its disparate CRM legacy systems were simply no longer equipped to support the aggressive sales strategy Read more

Dec 3, 2009

silicon.com > White Papers > IT Management > Business Functions

BloomNet Improves Quality of Customer Service With Hosted Customer Relationship Management Solution

BloomNet Improves Quality of Customer Service With Hosted Customer Relationship Management Solution

BloomNet wanted to provide a Customer Relationship Management (CRM) solution that enables the company to meet the unique Read more

Dec 3, 2009

silicon.com > White Papers > IT Management > Business Functions

Credit Bureau Employs Enterprise Support Plan to Optimize IT Infrastructure, Innovate

Credit Bureau Employs Enterprise Support Plan to Optimize IT Infrastructure, Innovate

The leading credit bureau of Brazil, SERASA Experian provides credit validation services to businesses and individuals a Read more

Dec 3, 2009

silicon.com > White Papers > IT Management > Business Functions

Harvard Pilgrim Health Care Integrates Customer Information to Improve Service and Sales Initiatives

Harvard Pilgrim Health Care Integrates Customer Information to Improve Service and Sales Initiatives

Harvard Pilgrim Health Care, Inc. wanted to integrate sales and service systems to improve internal and external custome Read more

Dec 3, 2009

silicon.com > White Papers > IT Management > Business Functions

infinitas Learning Increases Customer Satisfaction and Reduces Support Costs

infinitas Learning Increases Customer Satisfaction and Reduces Support Costs

infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital conte Read more

Nov 19, 2009

silicon.com > White Papers > IT Management > Business Functions

Key Energy Services Streamlines Operations With Integrated Field Service and Billing Solution

Key Energy Services Streamlines Operations With Integrated Field Service and Billing Solution

Key Energy Services, Inc. is one of the largest rig-based well service companies in United States. The company provides Read more

Nov 19, 2009

silicon.com > White Papers > IT Management > Business Functions

Executives Prescribe CRM Customer Service Solution to Cure Swiss Medical Advisory

Executives Prescribe CRM Customer Service Solution to Cure Swiss Medical Advisory

When in-network customers want medical advice, they call the Swiss firm of Medi24. In fact, nursing professionals and ph Read more

Nov 19, 2009

Must read on silicon.com

  1. Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM
  2. Texas Instruments Gains Technical Acumen and Boosts Scalability of Customer Solution
  3. Koninklijke Vopak Standardizes Customer Management to Better Understand and Serve Its Customers
  4. TDC Saves $700,000 Annually With Microsoft Customer Care Framework
  5. BloomNet Improves Quality of Customer Service With Hosted Customer Relationship Management Solution