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silicon.com > White Papers > IT Management > User Satisfaction
Saudi Agency Improves Service Reliability With Centralized Service Desk
Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Th Read more
Nov 19, 2009
silicon.com > White Papers > IT Management > User Satisfaction
The RSA enVision Platform Delivers an Exceptional Return on Investment
Kronos is a fast-growing global enterprise software company. Kronos considers the RSA enVision platform a valuable membe Read more
Nov 19, 2009
silicon.com > White Papers > IT Management > User Satisfaction
BAMF Introduces IT-Supported User Helpdesk System
The German Federal Office for Migration and Refugees (BAMF) is the center of expertise for asylum, migration, and integr Read more
Sep 1, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
New HP ITSM Software Supports Business Change at South African Telecommunications Giant
Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively Read more
Aug 28, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Manufacturing Firm Cuts Helpdesk Calls From 200 to Two by Desktop Standardisation
AfriSam is one of the largest construction material manufacturers in Southern Africa. Its administrative staff found it Read more
Jul 27, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Epicor Software Case Study: Joint Service International
Joint Service International (JSI) is the European licencee of O'Neill, a sports fashion company renowned for its surfing Read more
May 30, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Epicor Software Case Study: Catholic Education Office Credit Union
When Patrice Rousseau, Helpdesk Engineering Manager, started at the Catholic Education Office in 2001 the only call logg Read more
May 30, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Epicor Software Case Study: Physician Sales and Service
Physician Sales & Service, Inc. (PSS) was founded in 1983 with a mission to fulfill the inventory needs of office-based Read more
May 30, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Epicor Software Case Study: US Airways Federal Credit Union
In creating an online banking venue for its members, US Airways FCU formed its Electronic Services Department, with resp Read more
May 30, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Epicor Software Case Study: Viewpoint Construction Software
After 20 years of providing accounting, project management and estimating software to the construction industry, Viewpoi Read more
May 30, 2009
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- Saudi Agency Improves Service Reliability With Centralized Service Desk
- The RSA enVision Platform Delivers an Exceptional Return on Investment
- BAMF Introduces IT-Supported User Helpdesk System
- New HP ITSM Software Supports Business Change at South African Telecommunications Giant
- Manufacturing Firm Cuts Helpdesk Calls From 200 to Two by Desktop Standardisation
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