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silicon.com > White Papers > IT Management > User Satisfaction
Saudi Agency Improves Service Reliability With Centralized Service Desk
Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Th Read more
Nov 19, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Saudi Postal Service Centralizes IT Operations and Support, Enhances Service
IT is business-critical for Saudi Post, an organization that relies on technology for effective and efficient delivery o Read more
Nov 19, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Strangers (or Customers) Share Their Experience with IBM Service Management
IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you Read more
Sep 11, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, a Read more
Sep 2, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability
Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff Read more
Aug 28, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines
Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Ai Read more
Aug 28, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, a Read more
Aug 28, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hos Read more
Aug 28, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal an Read more
Aug 28, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Informatica Trentina Enhances Asset Management in Local Government Using BMC Remedy Solution
Informatica Trentina provides IT and telematics planning, development and management services in support of the regional Read more
May 29, 2009
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The Value of Location Intelligence in the Communications Industry
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
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Must read on silicon.com
- Saudi Agency Improves Service Reliability With Centralized Service Desk
- Saudi Postal Service Centralizes IT Operations and Support, Enhances Service
- Strangers (or Customers) Share Their Experience with IBM Service Management
- Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
- HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability
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