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silicon.com > White Papers > IT Management > Business Functions
infinitas Learning Increases Customer Satisfaction and Reduces Support Costs
infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital conte Read more
Nov 19, 2009
silicon.com > White Papers > Networking and Communications > Mobile and Wireless
Qualcomm Case Study: GE Healthcare - Clinical Services
GE Healthcare is a $14 billion unit of General Electric Company. The company sought a way to dispatch this distributed t Read more
Sep 11, 2009
silicon.com > White Papers > IT Management > User Satisfaction
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned ser Read more
Aug 28, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Customer Video: Siemens
Siemens is one of the largest technology companies with six major business divisions. They chose DB2 and SAP for scalab Read more
Aug 27, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Business Services Provider Boosts SLA Compliance
Gerard Imhoff, the company's Corporate Vice President and Director of Global Infrastructure Services wanted to improve t Read more
Jun 22, 2009
silicon.com > White Papers > Networking and Communications > Network Management
Toronto Airport Meets ITIL Standards and Takes Support Levels, Change Management to New Heights With HEAT
The Greater Toronto Airports Authority (GTAA), formed in 1993, is a nonprofit corporation responsible for ensuring that Read more
Jun 12, 2009
silicon.com > White Papers > IT Management > IT Budgeting
KBC Utilizes HP Software's Open Architecture to Streamline Merger - Achieves Avoidance of 78 FTEs and 456% ROI
Having fully integrated IT was a top priority for the new KBC organization. After the 1998 merger, the company had to co Read more
Jun 12, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Satyam BPO Goes Direct to the U.K. With Private IP
Powered by a combination of domain expertise, operational excellence, process skills and superior technology, Satyam BPO Read more
May 30, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Verizon Business Case Study: Evonik Industries AG
Evonik Industries is an innovative industrial group from Germany operating in three areas: chemicals, energy, and real e Read more
May 30, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Halliwells IT Team Meets Customer SLA Targets With Hornbill~s Supportworks ITSM
Halliwells is the fastest growing commercial law firm in the UK, with offices in Manchester, Liverpool, London and Sheff Read more
May 16, 2009
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- infinitas Learning Increases Customer Satisfaction and Reduces Support Costs
- Qualcomm Case Study: GE Healthcare - Clinical Services
- BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
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- Business Services Provider Boosts SLA Compliance
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