- silicon.com
- White Papers
- Results
Latest Voice Recognition Case Studies
Showing results 1 to 10 of 84
Follow this topic: RSS
silicon.com > White Papers > IT Management > Business Functions
TORO National Support Network
TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve Read more
Oct 5, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
A Success in Business Intelligence
For many years, Interactive Voice Response (IVR) technology has been used as a solution to resolve routine customer serv Read more
Sep 1, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Home Retailer Implements New Store Locator With Avaya Interactive Response (IR) and RSI IVR Solutions and Services
A leading national large-format retailer of home textiles, housewares and decorative home accessories has over 400 store Read more
May 29, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Global Consulting Services Enables Speech Initiative to Drive Millions in Cost Savings
Continental Airlines serves more international destinations than any other U.S. carrier. Continental's IT department has Read more
Feb 26, 2009
silicon.com > White Papers > IT Management > Business Functions
Bank Leumi Reduces Costs and Improves Customer Service With Genesys Software and IBM
Established in 1902, Bank Leumi is one of the largest banks in Israel, serving 2.5 million customers and employing 11,00 Read more
Jan 31, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Harvard School of Public Health Implements Agent - Assisted IVR for Dietary Survey
Harvard School of Public Health wanted to implement data collection survey of diverse population at a low cost. The chal Read more
Dec 31, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
NHS Lothian GUM Clinic Frees Nurses' Time, and Improves Patient Care Using the Telephonetics VIP Result Solution
The GUM clinic needed to be able to offer a telephone option for obtaining results but streamline the patients' experien Read more
Dec 31, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Medical Group Finds Advantages in Speech Recognition
Fort Morgan Medical Group PC (FMMG) is a family practice clinic located on the eastern plains of Colorado. FMMG used a l Read more
Dec 31, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Communication Is Key for Hertfordshire County Council
At Hertfordshire County Council many of their staff work in the social care field and are not always in the office. They Read more
Dec 31, 2008
silicon.com > White Papers > IT Management > Business Functions
Cineworld Improves Customer Service Using the Telephonetics VIP MovieLINE
As an extremely successful growing UK film exhibitor, Cineworld had a number of key business issues with their telephony Read more
Dec 31, 2008
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
- TORO National Support Network
- A Success in Business Intelligence
- Home Retailer Implements New Store Locator With Avaya Interactive Response (IR) and RSI IVR Solutions and Services
- Global Consulting Services Enables Speech Initiative to Drive Millions in Cost Savings
- Bank Leumi Reduces Costs and Improves Customer Service With Genesys Software and IBM
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7