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Automating PC Repair for Optimized Support Efficiency and Reduced Operating Costs

Overview Until recently, the only way to repair a broken PC, caused by dysfunctional software, was an arduous, manual and time-consuming effort by PC technicians. Restoring a PC with software problems usually takes hours, often results in loss of user data and is an enormous expense for PC service companies. Overall, things are looking brighter for individuals involved in the PC repair process. In the larger business context, uncontrolled IT environments are becoming increasingly rare. In the controlled IT environment, the stability of desktops has increased and support call times have been reduced. The crux of the problem, however, remains the uncontrolled IT environment in other situations which, unfortunately, still represent the majority of such cases.

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Publisher
Reimage.com
File Format
PDF
Date Published
May 16, 2009
Format
White Papers
Topics
Desktop Systems - PCs, Back-up

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