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silicon.com > White Papers > IT Management > User Satisfaction
Putting ITIL V3 to Work With Business Service Management
ITIL v3's new life-cycle approach to service management is an evolutionary step and a clear sign that IT is taking a mor Read more
Aug 27, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Requirements-Driven Testing: The Journey From Business Needs to Test and User Acceptance
Requirements-Driven Testing (RDT) is a sure-fire way to improve project outcomes. With nearly two-thirds of IT projects Read more
Aug 27, 2009
silicon.com > White Papers > IT Management > IT Budgeting
Collaborative Portal Decisions That Make "Cents": Reducing Total Cost of Ownership by 50% or More With SaaS Solutions
Traditionally, large IT organizations have utilized their resources to design, build and launch new applications within Read more
Jul 31, 2009
silicon.com > White Papers > Security > Security Administration
Best Practices: Application Performance Management
End-to-end Application Performance Management (APM) refers to the IT service discipline that encompasses the identificat Read more
Jun 11, 2009
silicon.com > White Papers > Security > Security Administration
2008 Study on the Uncertainty of Data Breach Detection: Report of IT Practitioners in the United Kingdom
It is extremely important for an organization's trusted relationship with its customers to understand as precisely as po Read more
Jun 11, 2009
silicon.com > White Papers > IT Management > IT Budgeting
Outsourcing IT for Business Value
Achieving alignment between the managed service and a client's business processes requires new reporting mechanisms that Read more
Jun 11, 2009
silicon.com > White Papers > Security > Security Administration
2008 Study on the Uncertainty of Data Breach Detection: Report of IT Practitioners in the UK, Germany & France
Mainframe data security has become a critical IT issue. Typically, organizations address this risk by locking down appli Read more
Jun 11, 2009
silicon.com > White Papers > Desktops, Laptops and OS > Components
Save Money on Mainframe Hardware and Software: Five Simple Steps to Start Managing MIPS
Better management of MIPS consumption is one of the most overlooked opportunities for reducing mainframe hardware and so Read more
Jun 11, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
IT Service Management: Aligning IT and Business Goals for the High-Performance Hospital
With the continuing growth of IT-enabled care and its transformation of the healthcare enterprise, it is becoming increa Read more
Jun 11, 2009
silicon.com > White Papers > IT Management > Business Functions
Understanding the Real End-User Experience: A Roadmap to Ensuring Quality Online Service
The only way to be 100 percent sure how many customers are satisfied with their experience of web site is to track the e Read more
Jun 11, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
- Putting ITIL V3 to Work With Business Service Management
- Requirements-Driven Testing: The Journey From Business Needs to Test and User Acceptance
- Collaborative Portal Decisions That Make "Cents": Reducing Total Cost of Ownership by 50% or More With SaaS Solutions
- Best Practices: Application Performance Management
- 2008 Study on the Uncertainty of Data Breach Detection: Report of IT Practitioners in the United Kingdom
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